FAQS

In many instances the answer to this question is yes, however, you should check with your insurer if they will authorise your claim for treatment with us prior to booking. Amongst other insurers, we work with WPA, AXA, BUPA International and Cigna International. Whilst we have previously held provider recognition with all of the major UK medical insurers, over the past few years we have had to make the difficult decision to stop working with several of them. These decisions have not been taken lightly as we realise the impact it has on our potential new and returning clients. Unfortunately, due to a combination of increasing administrative burden and stagnant, or even falling reimbursement rates, it is no longer a viable option for us to continue to work with BUPA (UK), Aviva or Vitality. We are aware that many other quality physiotherapy practices and medical specialists have made the same difficult decision over the past few years for the same reasons. If you are unhappy about this and feel strongly about being able to access the providers of your choice, we would encourage you to make a complaint to your insurer. You may also wish to provide feedback to your employer if they provide your insurance cover for you.

Whilst we prefer payment by credit or debit card (including American Express), we also accept cash. Payment is due at the conclusion of your appointment and a receipt will be provided with all of the appropriate details for you to submit your claim to your insurer if this is applicable.

A virtual consultation is an appointment conducted by video over the internet (or occasionally by phone) in place of a face to face consultation. We use virtual consultations where you may not be able to attend the clinic in person for a variety of reasons.

Any of our clients are welcome to book a virtual consultation, however it can be helpful to discuss the pros and cons of virtual consultations with us to check if it is right for you.

Most of the major health funds approved the use of virtual consultations as an alternative to in person consultations during the COVID-19 pandemic, however, not all of them have continued to fund these sessions. If you are unsure, contact your private medical insurer or call our reception team on 0118 975 8000 to discuss.