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Frequently Asked Questions

Telehealth Consultations

What is a telehealth consultation?

A telehealth consultation is an appointment conducted by video conference (or occasionally by phone) in place of a face to face consultation. We use telehealth where you may not be able to attend the clinic in person.

Who can access physiotherapy through a telehealth consultation?

Any of our clients are welcome to book a telehealth consultation. Currently, with the temporary closure of our physical clinics due to the social distancing measures in place to manage the spread of coronavirus, we are conducting all of our physiotherapy consultations via telehealth.

Are telehealth consultations covered by my private health insurance?

Almost certainly yes! All of the major health funds have temporarily approved telehealth consultations as an alternative to in person consultations. If you are unsure, contact your private medical insurer or call our reception team on 0118 975 8000 to discuss.