FAQS

In many instances the answer to this question is yes, however, you should check with your insurer if they will authorise your claim for treatment with us prior to booking. Amongst other insurers, we work with WPA, AXA, Vitality (in some circumstances), BUPA International and Cigna International. Whilst we have previously held provider recognition with all of the major UK medical insurers, over the past few years we have had to make the difficult decision to stop working with several of them. These decisions have not been taken lightly as we realise the impact it has on our potential new and returning clients. Unfortunately, due to a combination of increasing administrative burden and stagnant, or even falling reimbursement rates, it is no longer a viable option for us to continue to work with BUPA (UK) or Aviva. We are aware that many other quality physiotherapy practices and medical specialists have made the same difficult decision over the past few years for the same reasons. If you are unhappy about this and feel strongly about being able to access the providers of your choice, we would encourage you to make a complaint to your insurer. You may also wish to provide feedback to your employer if they provide your insurance cover for you.

Whilst we prefer payment by credit or debit card (including American Express), we also accept cash. Payment is due at the conclusion of your appointment and a receipt will be provided with all of the appropriate details for you to submit your claim to your insurer if this is applicable.